Contact us

You are here

We are currently experiencing a high volume of calls due to our peak school admissions period. This may mean longer waiting times than usual. Alternatively, you may wish to try our Do it online section.

Please note that primary school waiting lists will not be available until 7 May 2014.


For missed bins and council tax, contact your local district or borough council.


For other enquiries and out-of-hours emergency contact please use the following numbers.

  • General enquiries: 03456 009 009 (8am-6pm weekdays)
  • General enquiries (overseas): +44 20 8541 9944 (8am-6pm weekdays)

Other ways to contact us

Please note that we are closed on Bank Holidays

Customer Promise

Our Customer Promise states that if you send us an email, we will respond within five working days and if we need longer to give you a full reply, we will send you an acknowledgement to let you know why and how much time we will take.

Comments, compliments and complaints

You can also feedback your comments, compliments and complaints to us.

Accessing information that we hold

You can access information that we hold in writing or online in accordance with the following legislation:

Speaking out (whistle blowing) policy

Our Strategy against Fraud and Corruption contains the council policy and information on speaking out.

Write to us

Our contact centre staff can answer questions about our services.
Surrey County Council
Contact Centre
Room 296-298
County Hall
Penrhyn Road
Kingston upon Thames

Visit us

We have information, maps and details on our offices.

Contact your councillor

You may wish to contact your county councillor.

Call charges

Calls to an 03 number from any network will cost no more than those to 01 or 02 numbers, and also count as part of any call package. The cost of a call to an 0345 number will depend on the network. Please check with your provider. BT customers may be able to call 0345 numbers for free.

Please note, calls may be recorded for training and monitoring purposes.

Page information

  • Updated: 17 Apr 2014
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