Contact children's social care

If you have concerns about a child you can contact Children' Services - Monday to Friday from 9am to 5pm.

Outside of these hours call us on 01483 517898 to speak to our emergency duty team. In an emergency where you are concerned for the child's immediate safety you should call Surrey Police on 999.

Local Referral, Intervention & Assessment Services

North East Area
Spelthorne, Elmbridge and Epsom & Ewell
0300 123 1610* NERAIS@surreycc.gov.uk
secure email:
nerais@surreycc.gcsx.gov.uk
South East Area
Mole Valley, Reigate & Banstead and Tandridge
0300 123 1620* serais@surreycc.gov.uk
secure email:
serais@surreycc.gcsx.gov.uk
North West Area
Runnymede, Surrey Heath and Woking
0300 123 1630* nwrais@surreycc.gov.uk
secure email:
nwrais@surreycc.gcsx.gov.uk
South West Area
Guildford & Waverley
0300 123 1640* swrais@surreycc.gov.uk
secure email:
swrais@surreycc.gcsx.gov.uk

 Emails are dealt with during normal office hours

The Multi Agency Safeguarding Hub (MASH)

Monday to Friday from 9am to 5pm
The Multi Agency Safeguarding Hub responds to initial enquiries about children and young people as a result of Police involvement with the child or their family.
The MASH is based at Guildford Police Station and combines Children's Service social workers and police staff. 
If you become aware that the Police have been involved with a child, young person or family, please contact the MASH on 01483 518505 or sh.duty@surreycc.gov.uk.

Local Authority Designated Officer (LADO)

Monday to Friday from 9am to 5pm
The LADO Service manages allegations against individuals who work or volunteer with children in Surrey.  If you have a concern regarding someone who works with children please contact the LADO on 0300 123 1650* or LADO@surreycc.gov.uk.

Surrey Safeguarding Children Board (SSCB)

Monday to Friday from 9am to 5pm
The Surrey Safeguarding Children Board co-ordinates how children are safeguarded and protected from harm.  The SSCB is based in Leatherhead.

The website Surrey Safeguarding Children Board provides guidance and protocols for professionals as well as details of child protection training courses available.

Useful contacts: 

SSCB Support Team 01372 833330  
SSCB Chair
(via Partnership Support Manager)
01372 833378 amanda.quincey@surreycc.gov.uk
 SSCB Training 01372 833917 sscb.training@surreycc.gov.uk

Child death

Child deaths should be reported to the SSCB Child death overview panel coordinator:

CDOP Co-ordinator                    01372 833319 lindaanne.king@surreycc.gov.uk

Assessment Consultation Therapy (ACT)

To make a referral or for an initial discussion, please phone 01483 519606 or email act@surreycc.gov.uk.

Other local organisations' contact details

The Surrey Safeguarding Children Board (SSCB) website also includes contact details for other local organisations providing help and support for the family.

Complaints

The Care Quality Commission can look into concerns or complaints about social care and other things.

* Surrey County Council call charges:
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

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  • Updated: 12 Nov 2014
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