About our website

Our mission is to ensure online services are easy to use, intuitive and focused on customer need.

We are continually developing the website as a single source of accurate, up-to-date service information that can be easily accessed by the public whether self-serving (using a PC, mobile phone, tablet or other handheld device, TV or kiosk), or via the contact centre, or face to face at an office.

We carry out user testing to test the effectiveness of the site for finding information and carrying out transactions.

The site is managed by the Web and Digital Services team and we follow our web design principles, our web standards for page authors and web standards for developers.

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  • Updated: 02 Oct 2014
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